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Jul
8
Free Webinars / online training
Posted by Paul Smith on 08 July 2014 12:28 PM

We are planning on holding some Webinars /online training events for VPOP3 users and partners. These will be free, but availability is limited.

The initial planned dates are:

Friday 29th August 3.00pm – 4.00pm – beginners (registration)

Friday 12th September 3.00pm – 4.00pm – advanced usage (registration)

Friday 19th September 3.00pm – 4.00pm – beginners

(The above times are UK time – UTC + 1hr)

Please email support@pscs.co.uk if you are interested, indicating the session you would like to ‘attend’.

Rather than being a carefully choreographed “isn’t our software great” presentation, we plan to make it more of a Q & A session. If you can give us advanced warning of any questions you may have, this would help as we may be able to set up our demo machine accordingly to avoid wasting time during the session. If there aren’t specific questions, then we can run through some things, but if you have questions, it may be more helpful to use those ideas. Note that we cannot guarantee to answer all questions – we have to consider whether they may be appropriate for the session in question and may be helpful to other attendees.

(Note that this is a new venture, so there may be teething troubles initially – please bear with us in that case).


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Jul
8
Reduced technical support availability
Posted by Paul Smith on 08 July 2014 12:17 PM

From 23rd until 27th October (inclusive) there will be reduced technical support availability due to staff holidays. We recommend that you do not plan to do any routine work to your VPOP3 servers during these times (eg server migrations, upgrades etc).

We request you send your support requests through our web support portal at https://helpdesk.pscs.co.uk during this time if possible. In an emergency (ie a server down situation), you can call, but there may still be delays in replying, so email is often better in any case.

Note that our knowledgebase has lots of useful information on it, including troubleshooting tips if VPOP3 or VPOP3DB (PostgreSQL) won’t start. Most of the questions we get asked are already answered in our knowledgebase.


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